Refund Policy

ALL SALES ARE FINAL. NO EXCHANGES OR REFUNDS.

Please review your order carefully before making your purchase. We quality check each package to ensure your order is correct before it ships.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at support@vincitears.com within 7 days of receiving your order. Please include your order number and photos of the damaged or incorrect item. We will review your case on an individual basis. Please allow up to 3 business days for a response.

Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or delayed by the shipping carrier once they have been shipped. Please contact the carrier directly for assistance.

Thank you for supporting Vinci Tears.